This Refund Policy explains our policy regarding subscription payments and refunds for the QuotePilot application ("Service"). By subscribing to the Service, you agree to the terms of this Refund Policy.

Beta Tester Guarantee

During our beta testing period, enrolled beta testers receive a free account and a money-back guarantee under the following terms:

Eligibility: Available only to users who contact us beforehand to enroll as beta testers. Reach out via the Support feature or at info@quotepilot.software before subscribing.
2 months free: Enrolled beta testers receive a free account for 2 months, on either the Basic or Pro plan (we'll choose the plan that best fits your business together). No payment information is collected during the free period.
Active participation: The free account is provided in exchange for helping us test and improve QuotePilot. We may end the free period early if a tester is not actively participating in beta testing.
Transition to paid: After the 2-month free period, your subscription automatically converts to a paid monthly subscription on the same plan. You can cancel before this conversion to avoid any charge.
Monthly plans only: The money-back guarantee applies only to monthly subscription payments. Annual subscriptions are not eligible.
First paid month only: The guarantee covers your first month of paid subscription (the first month you are charged after the free period ends). Once you're billed for your second paid month, the guarantee is off and no longer applies to that or any later payment.
The commitment: If QuotePilot doesn't work for your business after we've spent at least 3 hours on Zoom calls together working to find solutions, we'll refund your first paid month's subscription payment.
How to claim: Contact us through the Support feature or at info@quotepilot.software within 30 days of your first paid charge. We'll schedule the required Zoom calls and, if the issue remains unresolved after 3+ hours of collaborative effort, issue your refund.
No free reinstatement: A refunded payment is final. If your account is refunded, it does not revert to the free beta account, and the free period is not restored or re-granted.
Exclusions: The guarantee does not cover the construction setup fee (Section 5), which remains non-refundable.

1. All Payments Are Final

All subscription payments are final and non-refundable. Once you purchase a paid plan (Basic or Pro), no refunds are provided for the current billing period.

2. No Partial or Prorated Refunds

If you cancel mid-cycle, you retain access to your plan's features until the end of the billing period you have already paid for, but no partial or prorated refund is issued for the unused portion of that period.

3. Stopping Future Charges

To stop future charges, you must cancel your subscription before your next renewal date. Cancellation takes effect at the start of the next billing cycle. You will retain access to your plan's features until the end of the period you have already paid for.

If you do not cancel, your subscription will automatically renew and your payment method will be charged again at the start of each new billing cycle.

4. Free Trial

We offer a 6-day free trial of the Basic plan. No payment information is collected during the trial. The trial is limited to one per person, business, and email address. When the trial ends, your account enters a read-only state until you subscribe to a paid plan. No charges are incurred during the trial.

5. Construction Setup Fee

Construction and interior design accounts are subject to a one-time, non-refundable setup fee of $130 (USD), charged only on your first paid subscription. This fee is non-refundable even if you cancel your subscription during the billing period. It is never charged again on upgrades, downgrades, or billing-cycle switches.

6. EU/UK Consumer Withdrawal Right

Consumers in the European Union and the United Kingdom have a 14-day right to withdraw from a digital content purchase under applicable consumer protection laws. However, by completing checkout and accessing the Service, you expressly consent to the immediate delivery of the digital content and waive that 14-day withdrawal right, as permitted by applicable law. No refunds are provided after this waiver.

7. Chargebacks and Payment Disputes

If you believe a charge is unauthorized or in error, you must contact us through the Support feature or at info@quotepilot.software before initiating a chargeback or payment dispute with your bank or card issuer. Initiating a chargeback without first contacting us may result in immediate account suspension and the loss of access to your data. We reserve the right to dispute any chargeback that we believe is fraudulent, abusive, or made in bad faith.

8. Refunds Required by Law

Refunds may only be issued where explicitly required by applicable law. If you believe you are entitled to a refund under a specific legal provision, please contact us at info@quotepilot.software with details of the legal basis for your claim.

9. Plan Changes and Downgrades

When you switch plans (Basic to Pro or Pro to Basic) or billing cycles (monthly to annual or annual to monthly), a new subscription is created and your previous subscription is canceled. Upgrading from Basic to Pro starts a new Pro subscription immediately — the remaining balance on your Basic plan is not refunded or credited. Downgrading or switching billing cycles grants a free trial equal to the remaining days on your current subscription so you are not double-charged.

10. Contact

If you have questions about this Refund Policy, please contact us through the Support feature within the Service or at info@quotepilot.software. Our postal address is QuotePilot, 72 Snowbird Lane, Ludlow, VT 05149.